Term and Conditions

Welcome to Craftsman Shop! These Terms and Conditions govern your use of our website craftsmanes.com and all purchases made through our platform. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is designed for professional tradespeople and craftsmen seeking high-quality tools. By using craftsmanes.com, you confirm you are at least 18 years old and accessing our site from permitted regions (excluding certain Asian countries and remote areas).

1.2 Intellectual Property Rights

All content on craftsmanes.com, including text, graphics, logos, and product designs, is the property of Craftsman Shop or our suppliers and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or branding without authorization
• Reverse engineer or copy our product designs

2. Products and Services

2.1 Product Descriptions

We take pride in offering professional-grade tools including:

• Bar Clamps
• Bolt Cutters
• Hand Multitools
• Hex Wrenches and Keys
• Multi-Bit Drivers
• Ratchets
• Sledge Hammers

We make every effort to display product colors and specifications accurately, but slight variations may occur.

2.2 Professional Tool Guarantee

All tools are sold as professional equipment. Certain items have specific handling requirements:

• Bolt Cutters are sold with potential misuse warnings
• Hand Multitools with sharpened components require careful handling
• Sledge Hammers must be inspected upon delivery

3. Orders and Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 working days (excluding weekends/holidays)
• We reserve the right to refuse or cancel orders at our discretion

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate purchase information.

3.3 Pricing and Taxes

All prices are in GBP (£). International customers are responsible for any customs duties, taxes, or import fees.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 working days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 working days after dispatch

Delivery times are estimates and may vary due to customs processing.

4.2 Delivery Responsibilities

You must:

• Provide a complete and accurate shipping address
• Inspect deliveries immediately for damage
• Report any shipping issues within 48 hours of receipt

We cannot change shipping addresses after order placement.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if:

• Items are unused and in original condition
• All original packaging and accessories are included
• Valid proof of purchase is provided

Non-returnable items: Bolt Cutters, Hand Multitools with sharpened components, and used Sledge Hammers.

5.2 Return Process

1. Contact [email protected] within 15 days to initiate return
2. Receive Return Merchandise Authorization (RMA) number
3. Ship items to our Glasgow facility with RMA clearly marked

Customers are responsible for return shipping costs unless the return is due to our error.

5.3 Refund Processing

Refunds are processed within 3-5 business days after we receive and inspect your return. Allow 5-10 business days for the refund to appear in your account.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information.

6.2 Proper Tool Use

As professional-grade tools, all products must be used:

• By trained individuals
• With appropriate safety equipment
• In accordance with manufacturer guidelines

6.3 Compliance with Laws

You agree to comply with all local laws regarding tool ownership and use, particularly for restricted items like Bolt Cutters.

7. Liability Limitations

7.1 Product Liability

Craftsman Shop’s liability is limited to the purchase price of the product. We are not liable for:

• Consequential damages from tool use
• Misuse of professional equipment
• Customs delays or fees

7.2 Website Availability

We strive to maintain 24/7 website availability but are not liable for temporary outages or technical issues beyond our control.

8. General Provisions

8.1 Governing Law

These Terms are governed by the laws of Scotland. Any disputes will be resolved in Glasgow courts.

8.2 Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance.

8.3 Contact Information

Craftsman Shop
5 Argyle St, Glasgow, GB G7B 4BH
Email: [email protected]