At Craftsman Shop, we’re committed to providing professional-grade tools with reliable delivery to keep your projects on track. Below you’ll find answers to our most common questions about products, delivery, payments and more.

Product Questions

What types of tools do you specialise in?
We focus on professional-grade hand tools including bar clamps, bolt cutters, hand multitools, hex wrenches and keys, multi-bit drivers, ratchets, and sledge hammers. Our selection is curated for tradespeople and serious DIYers who demand reliability.
Are your tools suitable for professional use?
Absolutely. We stock tools from trusted brands like Craftsman, Crescent, and DeWalt that are built to withstand daily professional use. Whether you’re a contractor, mechanic, or tradesperson, our tools are designed to meet your demanding work environment.
Do you offer complete tool sets?
Yes, we frequently offer curated tool sets that provide excellent value, particularly for those stocking a new workshop. These qualify for our free shipping on orders over £50.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your details. Having an account lets you track orders, save your preferences, and speeds up future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t already entered processing.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout. All payments are processed through encrypted systems for your security.

Delivery Questions

What are my shipping options?
We offer two reliable shipping methods:

Standard Shipping (£12.95): Premium service via DHL or FedEx with delivery in 10-15 working days after dispatch. Includes full tracking.
Free Shipping: For orders over £50, shipped via EMS with delivery in 15-25 working days after dispatch.
How long does order processing take?
We process all orders within 1-2 working days. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes, we deliver globally to most regions (excluding some remote areas in Asia). International customers may be responsible for any applicable customs duties or taxes upon delivery.
Can I ship to a business address?
We strongly recommend using a business address or secure location for delivery, especially for high-value tool shipments. This ensures someone is available to accept the package during business hours.

Returns & Warranty

What is your return policy?
We offer a 15-day return policy from the date of delivery. Tools must be unused, in original packaging with all accessories. Please contact us at [email protected] to initiate a return.
What if my tool arrives damaged?
In the rare event of damage during shipping, please contact us immediately with photos of the damaged item and packaging. We’ll arrange for a replacement or refund as appropriate.
Do your tools come with manufacturer warranties?
Most of our professional-grade tools include manufacturer warranties. Specific warranty information is provided with each product. Please retain your proof of purchase for warranty claims.

Technical Support

Who can I contact for product advice?
Our Glasgow-based team includes experienced tradespeople who understand tool applications. Email us at [email protected] with your technical questions – we’re happy to help you select the right tool for the job.
Can you recommend tools for specific projects?
Absolutely. Tell us about your project requirements and we’ll suggest the most appropriate tools from our range. We take pride in helping professionals build their ideal toolkit.

Still have questions? Our customer service team is available to assist professionals like you. Contact us at [email protected] or call our Glasgow workshop at [PHONE NUMBER]. We understand your tools can’t wait, so we respond to all inquiries within 1 working day.